Customer Support Agreements

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Cat® equipment is built to last and deliver industry-leading performance and efficiency over an extended service life. And as your locally authorized Cat dealer, no one is better equipped or informed on how to maintain equipment manufactured by the worldwide industry leader.

If you're looking for a partner capable of providing the services, inspections, and repairs required to keep your fleet in optimal condition, a Carolina Cat Customer Support Agreement is the smart and economical choice for your business.

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The Benefits of a Cat Customer Support Agreement

When you opt for a CSA with Carolina Cat, you're getting a dedicated partner focused on providing solutions that lower your cost per unit and increase your bottom line. Our team will work with yours to design a program for your Cat and non-Cat equipment based on the best strategies for boosting productivity and reducing owning and operating costs. From servicing your fleet at optimal intervals to repairing or rebuilding components to extend the life of aging machines, we'll help you extract the most value from your investment.

Perhaps the best thing about protecting your Caterpillar® equipment is that Customer Support Agreements are entirely flexible and scalable to your needs. We offer everything from preventive maintenance plans and regular services and inspections to Total Cost Performance Guarantees. CSAs are available for new, used, and even Certified and dealer-rebuilt equipment. Agreements can be customized to cover a single machine or a sizeable commercial fleet, principal components and systems, replacement parts and accessories.

Additional benefits of choosing a Cat CSA include:

  • Reliable service from factory-trained Cat technicians
  • Flat-rate options for improved budget control
  • Increased longevity and resale value
  • Available operator training, rental machines and more

Learn more about our full range of construction equipment services available to include in your CSA.

Your Reliable Source for a Customer Support Agreements

The Caterpillar brand is known throughout the industry for delivering quality products and innovative services. Carolina Cat is proud to provide Cat CSAs to a broad range of companies and industries throughout the region. We offer 10 convenient locations across Western North Carolina to serve you, as well as mobile field service crews capable of meeting your needs at your job site or facility.

Here are some additional reasons to trust us to take care of your fleet:

  • Company with over 90 years of industry experience
  • Comprehensive shop and field service capabilities
  • State-of-the-art equipment monitoring technologies
  • Ongoing support from your local Cat dealer

Let us take care of your maintenance, inspections, repairs, and fleet management so you can concentrate on growing your business. Our Customer Support Agreements are designed to save time and money by reducing downtime and increasing efficiency. Give us a call or contact us online for more information about Carolina Cat Customer Support Agreements.

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Carolina CAT:

9000 Statesville Road
Charlotte, NC 28269

Phone: (704) 596-6700  |  Fax: (704) 597-9875

Hours of Operation:
Monday - Friday 7am - 5pm EST

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