Power Generation Service

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How We Serve You
 

Emergency Backup
Emergency backup power is a requirement for mission critical facilities. Let Carolina Cat be your emergency power systems expert. We are prepared to keep you running, with preventive maintenance services available at convenient times and knowledgeable, factory-trained technicians operating from fully-equipped service trucks. Because downtime is never an option.

Customer Support Agreements (CSA’s)
Manage risk and control costs by customizing a CSA. CSA’s are one of the most convenient and affordable ways to keep your power quality equipment in top operating condition.

Technicians
Our technicians complete up to 80 hours of factory training courses each year and are fully equipped with the best technology to maximize performance on your job site.

Fluid Sampling and Analysis
Poor fuel quality is one of the leading causes of generator engine failure. We’ll help predict problems before they happen with fluid sampling and analysis. Most sample results are available within 48 hours.

Load Bank Testing
Load bank testing is the best way to measure the performance of your generator set. It can reveal problems so they can be corrected before your system is called upon in a critical emergency. Our generator technicians can test your power system under simulated operating conditions to ensure that it will perform when needed.

Thermography
The use of thermal imaging programs has revolutionized predictive maintenance inspections for various electrical components. We’ll provide you a substantial cost savings by helping to avoid possible unscheduled downtime, identifying potential electrical problems before failure, and providing condition monitoring of your mission critical equipment.

Vibration Analysis
Vibration is a reality of any power-drive system. Rely on Carolina Cat to accurately measure vibration in your system and give you the information you need to avoid potential problems.

Remote Monitoring Systems
Power quality and reliability breakdowns can account for between $30 and $130 billion per year in losses in the U.S. alone, and remote monitoring becomes a key factor in protecting the bottom line. Efficient, continuous coverage offers a cost effective method to ensure that issues with the power system are addressed with the need arises, reducing total maintenance time. We’ll take care of installation and support, setting you up for automated run reports, remote alarm notification and history, and customized web-based remote control capability.

Advanced Electrical Services
Rely on Carolina Cat to take care of all your switchgear and transfer switch service needs.

Training
When your power generation equipment is ready for your use, our Product Support and Sales Representatives develop comprehensive training programs to bring you up to speed quickly and ensure efficient operation.

24/7/365 Emergency Phone Response
Our 24/7/365 emergency phone line, combined with our extensive network of locations across western North Carolina, ensures that we can have a technician on-site within hours of your call. For all after-hours emergency needs, please call 704-533-9730 for professional product support and response.


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704-596-6700

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For power generation service and repairs during standard business hours contact the dispatch line at 704-731-7384.

For off-hours emergency service call 704-533-9730.