New Cat Parts on shelf

Parts Promise

Home / Construction / Parts / Parts Promise

Carolina CAT Parts PromiseDelivering the Parts Promise, to Keep You Up and Running

As your trusted partner, Carolina CAT is fully committed to providing superior customer service. Our goal is to reduce your down time and to keep you up and running! As part of our commitment to our customer’s satisfaction we are proud to announce our new Carolina CAT Parts Promise

Availability

  • We average 98% parts availability within 24 hours.  However, if we do not have the part in stock we promise to always provide you with a firm time and date that your part will be available, and we promise that your part will be ready for pickup.

Timeliness

  • We promise…When you walk into our stores, you will not have to wait more than 5 minutes to speak with a counter representative.
  • We promise…You will receive your parts within 15 minutes of placing your in-store order.
  • We promise…In the rare case we are unable to answer your phone call, we will return your call within 15 minutes.

Accuracy

  • We promise…Your invoice will match what you have ordered and what you have received.

Experience

  • We promise…You will be greeted promptly when you walk in.
  • We promise…We will ensure that we have answered all of your questions.
  • We promise…We will thank you for your business!

If We Fail to Meet Your Expectations...

  • We owe you $100*!
  • We don’t plan on letting you down, but if for any reason you are not 100% satisfied with our accuracy, timeliness, availability, or your overall parts transaction experience, please contact one of our Parts Counter Representatives, or your local Branch Manager prior to leaving our store to redeem your $100*!  

*$100 parts credit for credit account customers, $100 Carolina CAT gift card for cash account customers.
 

Order CAT Parts Online:

Parts.Cat.Com

Order CAT Parts by phone:
Call a Carolina CAT parts specialist
at 866-228-6697.

Order CAT Parts at our store:

Parts Locations

Have a quick question? We have a quick answer.

( ) -
 
Enter security code:
 Security code
 

Parts Promise

Engine Rebuild Kit

Carolina CAT:

9000 Statesville Road
Charlotte, NC 28269

Phone: (704) 596-6700  |  Fax: (704) 597-9875

Hours of Operation:
Monday - Friday 7am - 5pm EST

Latest News:

Oct 20, 2017Discover Our New Carolina Cat North Charlotte Location

Oct 18, 2017Be a Part of Carolina Cat's Open House Celebration in Troy, North Carolina

Sep 25, 2017Winner of the 2016 Peterson Dealer of the Year Award

View All Blog Posts

Follow Us:

Join Our Mailing List:

Sign up for our mailing list to receive special offers, promotions and the latest information on our assortment of products.

Sign Up Now