Carolina CAT delivers their new Parts Promise

Home / Construction / Blog / July 2017 / Carolina CAT delivers their new Parts Promise
Posted: 7/10/2017 by Nikki Smith | with 0 comment(s)

 

Carolina CAT is fully commited to providing superior customer service, with the goal to reduce their customers' down time and keep them up and running. That's why they developed the Carolina CAT Parts Promise, to show their continual commitment to their customers' satisfaction.The promise focuses on four key deliverables:

1. Availability

Carolina CAT averages 98% in parts availability within 24 hours. However, if they do not have the part in stock, they promise to always provide the customer with a firm time and date that their part will be available. They also promise that their part will be ready for pickup by that specified time and date.

2. Timeliness

Carolina CAT promises that when a customer walk into a Carolina CAT store, they will not have to wait more than 5 minutes to speak with a counter representative. It is also promised that the customer will receive their parts within 15 minutes of placing their in-store order. Lastly, in the rare case that Carolina CAT is unable to answer a customer's phone call, they will return their call within 15 minutes.

3. Accuracy

Carolina CAT promises the customer's invoice will match what they have ordered and received.

4. Experience

Because the customer experience is very important to Carolina CAT, they promise that the customer will be greeted promptly when they walk into the store, Carolina CAT will ensure that they have answered all of the customer's questions, and they will thank the customer for their business

If neither of these deliverables are met and Carolina CAT has failed to meet their customer's expectations then they will pay the customer $100*. 

Read more about Carolina CAT's Parts Promise online or ask a Parts Counter Represenative for more information. Order Cat Parts online at Parts.Cat.Com and experience Carolina CAT's commitment in keeping you up and running.

*$100 parts credit for credit account customers, $100 Carolina CAT gift card for cash account customers.

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Carolina CAT:

9000 Statesville Road
Charlotte, NC 28269

Phone: (704) 596-6700  |  Fax: (704) 597-9875

Hours of Operation:
Monday - Friday 7am - 5pm EST

Latest News:

Sep 20, 2017New Carolina Cat Compact & Rental Store Coming Soon to North Charlotte

Jul 10, 2017Carolina CAT delivers their new Parts Promise

Jun 14, 2017Carolina CAT hosts Open House at New South Charlotte Facility

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